Topgolf Reviews

It was amazing the food the experience and the service! The only downfall is the clubs there a little messed up and used so I recommend you bringing your own clubs!

Top golf in Surrey Uk
Brilliant customer service, helpful and polite, clean toilets and COVID aware.
Our first time visiting and would highly recommend. Food for lunch was really tasty and substantial. Golf was great fun and atmosphere good. I would recommend you turn up as early as possible to get in though as the que can become long and no shade. Great 2 hours spent!

Hearded like covid cattle, unhelpful staff. Waiting 4 hours for a very overpriced average driving range.
If they could even attempt to give you a timeslot it may help. Go somewhere else.

Do not purchase gift cards from this company! They are horrible! I paid for expedited shipping and they still only sent it out regular mail. When I called for a refund of the shipping charges, I was told that I would have to ask the USPS to refund my charge. These people are absolutely incompetent. I will never again give these people my business!

Went to topgolf with the family and as soon as the time hit zero the teen working there jumped on us like a vulture and kicked us out. I hadnt finished my drink and my husband had not signed the check. We usually save some balls at the end no more than 5 so the girls can hit them as the last ones before they leave so they dont throw a tantrum (they are both under 5). We have usually done this and while he finishes paying up and finish our drinks grab our stuff and go. Takes no longer than 5 minutes if that since they hit the balls very quickly it may take 2 minutes... But today they got on us about it and kicked us out. The machine literally hit zero and she showed up to tell us to grab our stuff and go. After speaking to the manager she didnt care and told us it was becuase of covid. We spent more than 150 bucks there. The prices are rediculous the waits are always long and your kicked out before you can even finish your drink. Not to mention when we had to wait at the bar before getting a bay we were ignored until another managaer finally noticed us just looking around. Ontop of it all these annoying kids next to us were literally picking up the balls and throwing them instead of golfing. After that they proceeded to bang the golf clubs violently and loudly on the turf for what reason i don't know-Yet no one was there to address that. However we were promptly kicked out. Wont be going back I'll just go back to the driving range and start teaching our daughters there.

Bad service we were kicked out of our table and did not finish our food and it was very expensive as well as making the birthday celebration ruined very bad first experience????

I took my friend out for his birthday it was our first visit. I saw that walk-in times could be a little lengthy so I decided to make a reservation for 430. First of all I had to pay to $15 to reserve and that doesn’t even go toward you playtime, food or drinks. When we arrived we waited for about 10 minutes and until we were “seated”. We were greeted by our attendant who did not clearly explain how to play the game so we were lost, after 30 mins of playing we finally figured out the game on our own. The customer service was horrible it took forever for the food to arrive and the waitress wasn’t very helpful. Once we finally learned how to play we started to have a good time but by that time we only had about 50 mins left. Overall I rate my experience as ok.

The one in Charlotte was horrible. They told us an hour wait and we waiting two. The security guard was horrible, he was so rude. The then waiting 30 mins just for waters. The experience was over all bad.

The location in Germantown is awesome and very clean. The experience was wonderful. Afia O. was very professional and took the time to explain to us.

Took good friday off to spend time with my son whom had no school. Tried calling TG Bentonville the nite before was on the phone for10 minutes w/o talking to a human. Friday morning tried calling again, no human after 10 minutes. Started driving down, 60 minute drive turned into 90 minutes, highway construction. Tried calling on the way down, 15 minutes on the line w/o a human to talk with. Finally arrive, on highway exit can see that there was lots of space open on the end of the building. Walked to the building by passing 2 staff on the outside greeting us. Another 2 staff greeting us inside the door and sending us down the empty line to another staff pointing to the receptionist. 5 staff doing nothing while the receptionist turns us away. We noticed about 30-40 people crowded at the front of the bar, waiting for bays. Asked for a two hour time, nothing available for at least 45 minute, Can see the the doors to the hitting area that there were a couple open bays, thats as many as i could see from where I moved to look and was only that floor only. I explained we called 3 times in the last 18 hours and never were able to talk with someone here. She politely answered, you were calling Dallas. The number was an Bentonville number not a Dallas number, seems like that may be the call center disguised as a Bentonville number. My son had a doctors appointment later in the day so we did not wait the 45 minutes to rent a bay. I have spent my adult life working in the private athletic & golf industry at clubs. I have a pretty good feel for your business model and how to take care of a customer/ we call members. I have been to 3-4 of your locations in different locations, twice in Dallas as we had manager meetings there with Club Corp. My spoiled day will not effect your company but I feel like there could be easily options for better customer service. I understand that it seems a call center could work. If the staff there at the Bentonville can't answer the phone, while 5 staff had the job of saying "welcome to Top Golf' something is really wrong. We would have spent $100-125 with golf, food and drink. I don't believe your bays were all rented. It was a missed opportunity to send us to a bay. No bay rental, no way for F n B or an extra 1/2 to full hour rental. I may try the nock off in Springfield which is the same distance. Noticed it early last week when I went there to watch my sons tennis match. You have a nice product but if you doint get to your bay, who cares. Wayne Brouhard 530 228-0458

I went there and my server was very inattentive and she got mad and got in my face when I went to the bar for a drink. Super unprofessional and staff is garbage. Dont go to top golf huntsville it's a waste of time and money.

My first and only experience at Topgolf was horrible!!! My friend and I decided to go to Topgolf on a whim one night, and within the first 30 minutes of us trying to play golf, I was hit on top of my head with a flying golf club. The impact was hard enough to knock my hat off of my head, and shortly thereafter the manager came over to check on me, and then made the insensitive comment, stating that I'm sure your hat absorbed the blow of the golf club. Although, the person whose club went flying across the bays did come over and apologize for the accident, stating that his hands were slippery when he swung the golf club, and that is why it slipped out of his hand. Even though I appreciated his apology, I didn't feel like he was liable because they should have had protective barriers up in the first place! due to the fact that Topgolf has had issues with flying golf clubs plenty of times before, and people have been injured. I feel that Topgolf should have had protective barriers around each bay to ensure that no one else is hit on top of the head by another flying golf club. For those of you who are reading this, I wouldn't recommend taking your children to this establishment because they too may be hit on Top of the head by a flying golf club, and get a concussion like I did, or maybe even lose an eye, or end up paralized, which has also happened to other customers. To those of you reading this message, please do your research before taking your family/ friends to this establishment, because the next person who gets hit on the head could lose their life instead of getting a concussion like I did!